Beijing Live: As a female leader in a company, what do you think is necessary for taking on challenges?
Ng Bee Lian: Firstly, I think, confidence, wisdom and the ability of handling pressure are necessary. Do not always complaint without trying harder. Sometimes you need to be tougher than a man. You need to take the responsibility, and go fearlessly onward. Secondly, it is crucial to understand people around you, including your bosses, your subordinates, and the customers. Only when you understand other people adequately, you will be able to catch the key points and solve problems. Thirdly, the abilities of learning and innovation are important. Now China is developing fast, and you just need to catch up with the speed of development. Only thus that you will be able to lead instead of to follow.
Beijing Live: How to handle the balance of being a mother, a wife and a leader?
Ng Bee Lian: I think the success of a woman is not measured by her salary but by her family. I am very grateful to my family. The supports from my husband, the encouragement from my son, are the motives for me to go forward. Because I travel a lot, my husband has to take care of the family when he is already busy with his own business. This has helped me a lot. Every time I go home, I never take the job home. When I go back home, I am so clear that I am a wife, a mother but not a boss at home, and just enjoy the happiness of staying with my family.
Beijing Live: Just as you mentioned, this is an era that requires innovation. Homogenization now has come to the front in the hotel industry, do you think it will be a worry? What do you think about this problem, and how will you do to prevent this homogenization happen to Fraser?
黄美莲： 在当今不断变化的，快节奏的商业环境，快速而有效地创新是我们的竞争优势。 它改变了我们的思维方式，使可以我们更深入，更全面的思考问题。
Ng Bee Lian: In today’s ever-changing, fast-moving business environment, innovating quickly and effectively is an advantage for achieving competitive advantage. It changes the way bosses think, giving us a deeper and more comprehensive roadmap for executing change.
As GM of Fraser, we look into how innovation can be promoted within the organization and how it can be measured and linked with the performance of the organization.
Beijing Live: To every single international hotel, excellent service is the core value. What will you do to make the service of Fraser Residence CBD East Beijing stand out of all the other hotels?
Ng Bee Lian: We had the Fraser Difference and that is Fraser Touch, Fraser Kids Club, Fraser Spa, Fraser Connect, Fraser Home, Fraser Friends, Fraser Care and The Retreat. We take care of guest every wish.